Delete your account

You can request that your Organicer account and the data associated with it are permanently deleted. This page explains how to make that request, what gets removed, and what we are legally required to retain.

App & developer

Organicer is a personal organisation app provided by Organicer Ltd. This page applies to accounts created on the Organicer iOS app, the Organicer Android app, and the web app at organicer.app.

How to request deletion

Send an email to hello@organicer.co.uk from the email address registered to your Organicer account, with the subject line:

Delete my account

Please include in the body any additional context (for example, if you have multiple accounts). We will confirm receipt within 7 days, and complete the deletion within 30 days of confirmation.

If you cannot email from the registered address (for example, because you no longer have access to it), include enough detail for us to verify your identity safely. We may ask for additional information before proceeding.

What gets deleted

On successful deletion, the following data is permanently removed:

• Account profile (email, name, preferences)
• Goals, habits, tasks, and metrics you created
• Log history (habit check-ins, metric snapshots, task completions)
• Notes, captures, and any free-text content you entered
• Device tokens used for push notifications
• Active sessions and refresh tokens

What is retained

Some information must be kept after account deletion for legal, accounting, or fraud-prevention reasons:

• Billing records (invoices, subscription history, refunds) — retained for up to 7 years to meet UK tax and accounting obligations.
• Anonymised, aggregated usage statistics that cannot be linked back to you.
• Records of the deletion request itself (so we can demonstrate compliance), retained for up to 2 years.

Subscription cancellation

Deleting your account does not automatically cancel an active subscription.

• If you subscribed via the App Store, cancel through your Apple ID subscriptions: Settings → Apple ID → Subscriptions.
• If you subscribed via Google Play, cancel through your Play subscriptions: Play Store → Account → Payments & subscriptions → Subscriptions.
• If you subscribed via the web (Stripe), reply to the deletion email and we will cancel the subscription for you as part of the request.

Reinstating an account

Once a deletion request is completed, the account and its data cannot be reinstated. If you change your mind after submitting the request, contact us within 7 days and we will pause the deletion.

Contact

Questions about this process: hello@organicer.co.uk.